Legal & Compliance

1. Privacy Policy

Enterprise IT Services ("we", "our", or "us") is committed to protecting your privacy and ensuring you have a positive experience on our website and in using our products and services (collectively, "Services").

This policy outlines our data handling practices, and in particular how we collect, use, and process your personal data. By interacting with our Services, you consent to our practices as described here. We strictly adhere to GDPR, CCPA, and SOC 2 Type II compliance standards for data handling.

2. Terms of Service (TOS)

By accessing and using our Services, you accept and agree to be bound by the terms and provision of this agreement. Any participation in this service will constitute acceptance of this agreement. If you do not agree to abide by the above, please do not use this service.

All proprietary algorithms, infrastructure designs, and AI models provided during consultation or deployment remain the intellectual property of Enterprise IT Services unless explicitly transferred under a Master Service Agreement (MSA).

3. Service Level Agreement (SLA) Overview

Our commitment to uptime and response times varies based on your active tier:

• Community: Best-effort support during business hours.
• Standard: 24-hour response time guarantee.
• Priority: 4-hour response time guarantee.
• Enterprise: 30-minute P1 response, 24/7/365 dedicated on-call engineering.